Workplace Conflict Management

Workplace Conflict Management

According to University of Queensland – St Lucia 2007 study, differing conflict events were associated with bullying, emotional reactions and counterproductive behaviors…in particular, prolonged conflict increased incidents of bullying.

The same report went on to state that higher levels of bullying were predictive of workplace counterproductive behaviors such as purposely wasting company material and supplies, purposely doing one’s work incorrectly and purposely damaging a valuable piece of property belonging to the employer.

Workplace Disputes

What are the benefits of resolving workplace disputes?

Resolving the dispute/grievance at the workplace level has considerable benefits:

    • Can save time and considerable amounts in advocacy or legal expenses by avoiding litigation;
    • Productivity losses resulting from the dispute/grievance will be minimised;
    • The parties have control of the process: allowing them to come up with their own solutions and agreements;
    • It creates a culture in which the parties have the confidence to resolve issues themselves;
    • The parties have a consistent frame of reference for dealing with disputes and grievances;
    • It is quicker and less formal than an industrial tribunal or court hearing; and
    • Discussions that reality test can take place in an informal forum, where legal engagement is avoided.

Queensland Government research shows up to 30% of a typical manager’s time is spent dealing with disputes.

 

Our Training, Coaching and mentoring will help your managers develop strategies to manage a range of disputes, which will help them better resolve disputes with confidence while minimising the impact on your organisation.

Brisbane Dispute Resolution provide

  • Review existing policy and procedures, and when appopriate develop best practice policy and procedures;
  • Review your organisational culture and identify risks related to conflict;
  • Develop employees ability to manage conflict within the workplace and with clients;
  • Coaching management teams in how to manage workplace conflict, bullying and counter productive behaviours; and
  • Negotiation of employment agreements.